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Managed Services: IP Telephony & UC Research Service

 
Synergy Research Group’s Managed Services: IPT & UC research program provides analyst inquiry support, market analysis, market share, and forecast reports for IP-based PBX equipment and UC applications that are deployed by service providers in a managed and hosted (virtualized) deployment. This research service includes detailed quantitative and qualitative analysis of IP PBXs, IP Phones, UC Desktops, Unified Messaging, Desktop Video & Conferencing, Presence/IM Servers, and Email 2.0 deployed by service providers as a managed service offering. This new Synergy service will also track the same equipment/software for the emerging market of Hosted services (a.k.a., Virtualized, SaaS). Synergy’s research is highly regarded by financial institutions and leading equipment manufacturers.

Market Segment Coverage
• Managed Service IP & UC Totals
• Total Hosted IP & UC Totals
• Managed Service Enterprise IP Telephony Equipment
• Managed Service LAN Telephony (IP-only PBX) Equipment
• Managed Service Converged Telephony (TDM/IP PBX) Equipment
• Managed Service IP Phones Equipment
• Managed Service UC-Desktops
• Managed Service Presence/IM Servers
• Managed Service Total Conferencing- Audio, Web, Video
• Managed Service Unified Messaging
• Managed Service Email 2.0 (coming in 2010)

Statistics Provided
• Quarterly Market Shares
• Annual Market Shares
• Bi-Annual 5 year Forecasts
• Vendor Revenue
• Unit Shipments
• Port Shipments
• Average Selling Prices (ASPs)
• Total Addressable Market (TAM) Size

Companies Tracked
• Aastra
• Alcatel-Lucent
• AudioCodes
• Avaya/Nortel
• Cisco
• Dialogic
• Fujitsu
• HP/3Com
• Intelbras
• Karel
• LG
• Microsoft
• Mitel
• NEC
• NEC- Philips
• NET/Quintum
• Oki
• Panasonic
• Polycom
• Samsung
• ShoreTel
• Siemens Enterprise Networks
• Toshiba
• Vertical

Annual Research Deliverables
• Analyst Inquiry Service
• Custom Data Cuts on Request
• Synergy Interactive Analysis (SIA) Database Access
• 4 Worldwide Quarterly Market Share Reports
• 4 Regional Quarterly Market Share Reports
• 2 Worldwide Forecast Reports

A Synergy subscription gives clients access to the most up-to-date worldwide, regional and country level market share information.  
 
All Synergy market share data is refreshed on the SIA platform every 90 days, with quarterly data delivered approximately 45 days after the close of each quarter. This timeliness makes Synergy’s service and delivery schedule one of the most relevant and advantageous in the telecom market research industry.
 
For more information on Synergy Research Group's Managed Services IPT & UC service, please contact Heather Gallo at (775)852-3330 ext 101 or at hgallo@srgresearch.com.
 
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