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Cisco Bridges the Data Center
Data from Synergy Research Group indicates that the platform can double the power efficiency of a traditional data centre and offer two to seven times the operational savings.
Brocade Introduces New Platforms
"IT administrators can benefit from the simplified operational environment it delivers,” says Katie Trippet, analyst for Synergy
Lead Editorial on NoJitter
Posted by Eric Krapf, Editor A few things caught my eye in Jeremy Duke's and Ken Landoline's article about taxonomy and sizing of the Unified Communications market, which is currently topping our feature column.
Cracking the Code on UC- nojitter.com
Although several attempts had been made by others to grasp the magnitude of the UC market and to identify and rank order market participants, the disparity of the results left many uncomfortable and skeptical
UC Market Analylsis- Information Week
"Synergy estimates Microsoft (NSDQ: MSFT) is shipping fewer than 50,000 voice lines per quarter in comparison to the top PBX vendors shipping over 1 million lines per quarter.
Cisco's Router Milestone- IDG
Yet even as the market for such powerful routers has blossomed, Cisco has actually lost ground to rival Juniper in market share, according to analyst Ray Mota of Synergy Research.
UC Market Slowed but not Detered by Deep Recession
The worldwide market for Collaborative Applications in Q1 2009 amounted to $913.3 million in sales.
Juniper Introduces Breakthrough 100G Ethernet Interfaces
Juniper Networks, Inc., the leader in high-performance networking, today introduced the industry’s first 100 Gigabit Ethernet (100 GE) router interface card, which will be delivered on the T1600 Core Router.
Microsoft OCS and IBM Sametime Integration
Only Business Communication Solution to Offer Choice of Three Leading UC Desktop Applications, Including ShoreTel's Award-Winning ShoreWare Call Manager
Business VoIP Services Increasing
Synergy shows strong growth in 2010
More SMBs moving to VoIP
A survey amongst more than 100 UK businesses examining attitudes towards IP telephony has revealed that the take up of VoIP amongst SMBs is predicted to gather speed over the next year.
SMBs look to VoIP deployment
Small businesses are increasingly turning to VoIP as a telephony option. According to a survey from ISP Star, 41 percent of businesses with 100 employees or fewer have already adopted VoIP.
Router Market Experiencing Explosive Growth
Cisco Gains Record Market Share, Juniper Posts Good Momentum
Enterprise Telephony Shows Double-Digit Growth
Strongest Gains in India, Taiwan, UK, Mexico, and Brazil
Mitel Improves Global Market Performance in IP Telephony and Unified Communications and Collaboratio
Mitel, a trusted provider of unified communications software solutions, today announced that it has outperformed the market in IP telephony port shipments as well as

Contact Centers Research Service

The Synergy Research Group Contact Centers research service provides analyst inquiry support, market analysis, market share, and forecast reports for the emerging communications segment of contact centers. The Contact Centers research service includes detailed quantitative and qualitative analysis of Premise-Based and Hosted. Agent licenses are broken out by line sizes of 1 – 150, 151 – 400, 400 plus. Detailed country-level market shares are available for this service. Synergy’s research is highly regarded by financial institutions and leading equipment manufacturers.

Market Segment Coverage

• Contact Center - Premise Based

• Premise Based 1 - 150

• Premise Based 151 - 400

• Premise Based 400+

• Premise Based Add-on

• Contact Center - Hosted

• Hosted 1 – 150

• Hosted 151 – 400

• Hosted 400+

• Hosted Add-on

• Contact Center - Applications

Statistics Provided

• Quarterly Market Shares

• Annual Market Shares

• Bi-Annual 5 Year Forecasts

• Vendor Revenue

• Unit Shipments

• Port Shipments

• Average Selling Prices (ASPs)

• Total Available Market (TAM) Size

Companies Tracked

• Aastra

• Alcatel-Lucent

• Avaya/Nortel

• Aspect Software

• Cisco

• Computer Talk Technology

• Contactual

• Convergys/Intervoice

• CosmoCom

• Five9

• inContact

• Interactive Intelligence

• Liveops

• Mitel

• NEC

• Oracle

• ShoreTel

• Siemens

• Transera

• Vertical

Annual Research Deliverables

• Analyst Inquiry Service

• Custom Data Cuts on Request

• Synergy Interactive Analysis (SIA) Database Access

• 4 Worldwide Quarterly Market Share Reports

• 4 Regional Quarterly Market Share Reports

• 2 Worldwide Forecast Reports

A Synergy subscription gives clients access to the most up-to-date worldwide, regional and country level market share information for contact center transactions.

Market share data is refreshed on the SIA platform every 90 days, with quarterly data being delivered 40 to 45 days after the close of a given quarter. This is one of the fastest delivery schedules in the market research industry today!

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