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Total Views :2394 |
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Published :01/15/2010
| Author :Jeremy Duke |
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The current Q3 2009 report depicts a quarterly revenue stream of $981 million which represents a decent increase over Q2 with a 6.78% increase of the marketplace in sequential quarters. The slow economy had caught up to the previously healthy and growing collaborative applications industry as Q4 08 and Q1 09’s revenues slid. |
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Total Views :3932 |
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Published :07/21/2009
| Author :Jeremy Duke |
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Avaya is bidding to acquire Nortel Enterprise - the new company would be the biggest & largest enterprise Voice Company, doubling Avaya’s worldwide installed base of enterprise phone systems. |
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Total Views :2273 |
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Published :07/17/2009
| Author :Ken Landoline |
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This week in two distinct but likely coordinated strategic moves, IBM has made it clear that the small and medium business (SMB) marketplace is a significant and important target for its unified communications offerings... |
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Total Views :1287 |
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Published :04/08/2009
| Author :Ken Landoline |
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After attending VoiceCon in Orlando this week one thing is more apparent than ever – telephony software is winning the battle of mindshare over hardware alternatives. While this has been true for a while, what is new is that current economic conditions are further fueling the case for software in terms of practicality at the knowledge worker desktop, more stringent return on investment analyses and distribution channel economics. One old idea and another brand new one make this case.
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Total Views :1311 |
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Published :03/24/2009
| Author :Jeremy Duke |
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Here is an interesting tale of my experience with two communication powerhouses, AT&T and Charter. Clearly, the investment in Customer Service technology made by organizations such as these can make all the difference between a happy customer and a lost customer. |
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Total Views :1055 |
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Published :03/20/2009
| Author :Jeremy Duke |
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How Synergy defines network-based applications that enhance workgroup productivity commonly referred to as Unified Communications.
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Total Views :2020 |
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Published :03/19/2009
| Author :Jeremy Duke |
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When I founded Synergy, we started with one market research service. It was the late 90’s and it tracked a technology that was getting little respect from the established voice industry -Voice over IP (VoIP). When we began segmenting the market, many said it would be impossible to count this nascent market and they suggested we not waste our time trying to publish research on such a nebulous and overly ambitious technology. Although that was 10 years ago, in my mind it seems like yesterday. So when I heard the same reservations and objections voiced about our quest to quantify unified communication (UC), I was not surprised. After a rigorous 6-month process, I believe we have “cracked” the code and have developed a sound way to measure this emerging market. |
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Total Views :1062 |
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Published :03/13/2009
| Author :Ken Landoline |
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Verizon has announced a unified communications service that will be offered as a managed service. |
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Total Views :995 |
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Published :03/12/2009
| Author :Ken Landoline |
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If there is one area within the telecommunications industry that may receive a boost from the global economic uncertainty it is most likely the contact center. |
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Total Views :1054 |
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Published :03/06/2009
| Author :Ken Landoline |
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At its annual user conference in Paris this week, Alcatel-Lucent announced support for smartphones and high-definition video conferencing in its new OmniTouch 8400 Instant Communications Suite. |
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Total Views :1119 |
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Published :02/27/2009
| Author :Ken Landoline |
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Microsoft has introduced Office Communications Server 2007, Release 2 (OCS 2007-R2), an update of the company’s unified communications (UC) platform offer propelling Microsoft one step closer to offering voice software designed to compete with more traditional office voice switching and UC platforms. |
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Total Views :1157 |
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Published :02/25/2009
| Author :Ken Landoline |
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Avaya is a globally recognized provider of IP telephony systems, communications software and services for business customers, spanning the range from small to large enterprises. The corporation, headquartered in Basking Ridge, New Jersey, has annual revenues in excess of $5 billion. Avaya is a spin-off of Lucent Technologies and a descendant of the original AT&T corporate family and the Bell System that was dissolved by court order in early 1984. Although Avaya was publicly held at inception in 2000, the company was privatized in late 2007 when it was taken over by the equity firms of Silver Lake and TPG Capital. Today, the company’s 18,000 employees are spread across three business units: Unified Communications Solutions, Contact Center Solutions and Integrated Office Communications (SMB focus), and Avaya Labs, which functions as the corporation’s research and development unit. Effective January of 2009 Kevin Kennedy, a former executive with Cisco who was previously affiliated with AT&T/Bell Labs, has held the position of president and CEO. |
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Total Views :1533 |
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Published :02/25/2009
| Author :Ken Landoline |
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This year, Cisco Systems, Inc. (NASDAQ: CSCO) celebrates the 25th anniversary of its founding. The company had its start in 1984 when a group of Stanford University computer scientists pursued their interest in initiating and leading networking technology developments based on Internet Protocol (IP). Today, the company employs approximately 67,000 employees worldwide and continues to lead innovation in its core networking areas of routing and switching as well as in other related areas of technology: data centers, mobility, security, storage, telepresence, unified communications (UC) and video applications. |
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Total Views :1034 |
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Published :01/18/2009
| Author :Ken Landoline |
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This article discusses unified communications and staying connected in the business world. |
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Total Views :1497 |
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Published :12/13/2008
| Author :Ken Landoline |
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The new communications environment of the twenty-first century is based on the virtual company concept and a mindset that requires individuals, communication systems and business processes to be instantaneously accessible and functional from anywhere and at anytime. The broad-based demand for mobility, the growing anywhere availability of high bandwidth internet access and the recent explosion in multi-mode communications networks has forever changed the expectations of businesses and their workers. This new environment demands a communications technology that facilitates, unifies and manages real-time, and near real-time interactions between humans, networks and devices with a common feel and interface experience. Unified communications, described as “the combination of products (hardware, software) and services that enhance individual, workgroup and organizational productivity by enabling management, integration and use of multiple enterprise communication methods (desktop phone, PC, IM, mobile device, etc.),” will be a critical building block of this new business environment. |
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